LEGAL

Terms & Conditions

Please read these carefully before booking. By booking a consultation and making payment, you agree to be bound by them.

Last updated September 2026 · Baby Sleep Stars, Richmond, London

Payment terms

Payment for your consultation and support package must be made in full at the time of booking.

Your place is only confirmed once payment has been received. If payment is not received, your requested appointment slot cannot be held and may be offered to another family.

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Cancellation policy

If you cancel before your consultation takes place, refunds are given on the following scale:

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5 or more days before your consultation

75% refund

2-4 days before

50% refund

0-24 hours before

25% refund

No refund

After the consultation

If you need to reschedule rather than cancel, please contact me as early as possible and I will do my best to find a suitable alternative time.

Ending support early

On the extremely rare occasion that it becomes necessary for Baby Sleep Stars to end a support arrangement before the agreed period is complete — for example, due to illness or unforeseen circumstances — the following applies.

If the consultation has already taken place, 50% of the total fee is non-refundable, reflecting the consultation and personalised sleep plan already delivered.

The remaining 50% is refunded on a pro-rata basis, calculated according to the number of WhatsApp support days remaining out of the two-week support period.

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Use of support

Your two weeks of WhatsApp support begin once you start implementing your personalised sleep plan, following your consultation.

If your child's needs change significantly during this period — illness, teething, or a change in circumstances — such that the original plan is no longer relevant, please get in touch so we can review it together. Support days do not carry over or extend beyond the agreed two-week period.

It is the client's responsibility to engage with sleep tracking throughout the support period.

Support is provided during reasonable hours, and messages will be responded to as promptly as possible.

04

Data retention and privacy

Your two weeks of WhatsApp support begin once you start implementing your personalised sleep plan, following your consultation.

If your child's needs change significantly during this period — illness, teething, or a change in circumstances — such that the original plan is no longer relevant, please get in touch so we can review it together. Support days do not carry over or extend beyond the agreed two-week period.

It is the client's responsibility to engage with sleep tracking throughout the support period.

Support is provided during reasonable hours, and messages will be responded to as promptly as possible.

05

Client Responsibility

By booking with Baby Sleep Stars, you agree to engage with the process consistently, including completing the pre-consultation questionnaire and five days of sleep tracking as accurately as possible.

If tracking or the questionnaire is not completed in time, your consultation may need to be postponed so that your sleep plan can be based on accurate, complete information.

Every child and family is different; following the personalised plan consistently gives the best chance of a positive outcome.

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Liability

Baby Sleep Stars provides evidence-based advice, guidance and strategies to assist with your child's sleep. Results and timescales may vary, and success depends on consistent implementation of the personalised plan by the client.

Baby Sleep Stars is not liable for outcomes beyond its control, including unforeseen developmental changes, illness, teething, changes in circumstances, or a child's individual temperament.

Baby Sleep Stars is not liable for outcomes affected by a client's failure to follow the personalised sleep plan consistently, or to complete tracking and questionnaires accurately.

Nothing in this service is intended to replace medical advice. If you have concerns about your child's health, please consult your GP or health visitor before beginning, or continuing with, a sleep plan.

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